So during the middle of the quarantine, our internet starting acting up. Internet speeds slowing ridiculously and sometimes even dropping out completely. It came to a screeching halt during the college kids’ exams so we decided to change providers. Because of the quarantine, they came to do the outside work, but the kids (because they’re so technically advanced) were able to do the inside job of setting us up. They were thrilled because they’ve been bugging me for months. So I figured it was their job to do the inside install which they did great.
Last Friday I had a technician come to install it properly (not how I had draped the cables across the walls with blue painters tape). The worker wasn’t professional and entered my home without a mask. I had to tell him to go put one on. That was his first strike.
Second strike was that he left a mess with all the wires he was cutting. How do you not take those bits and pieces with you? He cut through the floor/carpet to get through to the basement and left all the wood chips/carpet mess there on the floor without telling me.
But his third strike was when he broke my television set in my bedroom. The TV has sat on the same table for 2 years straight – I have the receipt and had bought it exactly 2 years ago. I had left the room to get a different extension cord and when I returned he told me that I was lucky because the TV’s legs weren’t on correctly and when it began to fall, he had caught it. That made no sense to me and I just looked at him. But he continued to proclaim how he had saved the TV – blah blah blah.
I have no poker face so I’m sure I was rolling my eyes at his delusion. I told him that the legs were on correctly and it had been there for 2 years without a problem.
Fast forward to it being plugged in and obviously he didn’t catch it because there were just weird lines all over the screen. He proceeded to tell me he was going to get fired for breaking my TV. Concerned, I asked him if that was true and then he laughed and told me that this was what insurance is for so he’d tell his supervisor on Monday.
When I questioned him again, he told me that if he were going to get fired over it, he’d have gone out to Walmart and bought me another one. What a snide jerk. Really? And you can’t even apologize for it? I don’t understand people. Really, I don’t.
So now, I have chased the company every single day since Saturday (because I was too upset on Friday and it was after 5pm) and still am without a TV nor cable box in my bedroom. Thank goodness he didn’t drop the TV in the family room too. That one I made sure I helped him to move.
Today I finally got in touch via chat (which was a last resort) to the company and some nice person on the chat told me that s/he had escalated my issue and that I would get a call from the company today. Let’s see what happens.
In the meantime, I’m checking prices for a new TV. I don’t know if it’s me or if it’s the stress we’ve all been under, but I don’t want any more service people here for awhile. I’ve had it with them.